Results of the 2007 Client Survey

How would you rate the quality of Millbank and Kent stationery? Answer   Percent 20% 40% 60% 80% 100%   Excellent 86.84%   Very Good 13.16%   Good 0.00%   Average 0.00%   Poor 0.00% Total 100%       Key Facts 100% chose the following options : Excellent or Very Good

How would you rate the service you received from Millbank and Kent? Answer   Percent 20% 40% 60% 80% 100%   Excellent   84.21%   Very Good   15.79%   Good   0.00%   Average   0.00%   Poor   0.00% Total   100%     Key Facts 100% chose the following options : Excellent or Very Good

How would you rate the response and delivery time of your Millbank and Kent order? Answer   Percent 20% 40% 60% 80% 100%   Very Fast   81.08%   Fast   18.92%   Average   0.00%   Slow   0.00% Total   100%       Key Facts 100% chose the following options : Very Fast or Fast

How did our product/service compare to other wedding suppliers and services you used? Answer   Percent 20% 40% 60% 80% 100%   Far superior   39.47%   Better than most   42.11%   On a par   18.42%   Below Average   0.00% Total   100%       Key Facts 81.58% chose the following options : Far superior or better than most

How would you rate the Millbank and Kent Website? Answer   Percent 20% 40% 60% 80% 100%   Excellent   60.53%   Very Good   36.84%   Good   2.63%   Average   0.00%   Poor   0.00% Total   100%       Key Facts 97.37% chose the following options : Excellent or Very Good

What was the approximate budget of your wedding? Answer   Percent 20% 40% 60% 80% 100%   Less than £10,000   10.81%   £10,000 to £14,999   35.14%   £15,000 to £19,999   16.22%   £20,000 to £24,999   18.92%   £25,000 to £29,999   5.41%   £30,000 to £34,999   5.41%   £35,000 to £39,999   5.41%   Over £40,000   2.70% Total   100%

Here are some of the comments from the final question on the survey that asked for general feedback:

"We received many compliments from guests about our stationery. Thank you"

"We're not the most decisive couple but the patience and care we have received from Millbank and Kent has made the process as stress-free as possible"

"Millbank and Kent provided us with a superb service and exceeded our expectations"

"We were so pleased, can't think of anything that would improve your products or service"

"I would just like to say that Millbank and Kent were superb. Very responsive to enquiries and kept us informed every step of the way"

"Super stationery, lots of positive comments on the day"