Frequently Asked Questions, Terms and Conditions
and How we Work.
We are happy to send out one sample of an invitation
free of charge to you. Just complete our online order
a sample on-line >>>
When to send your stationery out
Invitations to your guests are usually sent out 12-16
weeks before the wedding day. You may wish to consider,
Save the Date cards if you have guests travelling from
overseas so that they can organise their travel arrangements
in advance. Save the Dates are also a good idea if you
are getting married at a busy time of the year such
as summer holidays or Christmas. They are usually sent
out up to one year prior to the wedding.
You may order your stationery as far in advance as
you would like. We do not have to print it straight
away, but we can ensure the design,printing and production
are scheduled in our diary.
We ideally require around two to three weeks turn around
from receipt of your order forms to delivery to your
door. We may be able to deliver on a shorter time scale
depending on our workload.
Please complete our online order forms. As Millbank
and Kent are renowned for offering a personal service,
we will more than likely also want to contact you via
telephone or email to fine tune your individual needs.
This is why we do not have a 'Shopping cart' website.
We require a £50.00 reservation fee to secure
your order if stationery is not required to be printed
within 2 months of receiving your intital order. Please
note this is refunded on your first invoice for stationery.
Please note, it is non refundable if you decide you
no longer wish to place the order with us.
If you require your stationery as soon as possible,
an invoice will be raised once you have completed the
order forms. We will follow up with a schedule of dates
for us all to work to in getting the design, proofing
and printing of your stationery completed.
Payment in full is due on presentation of online or
paper proofs. Printing will not commence until payment
has cleared our account.
Payment may be made by online banking, cheque or via
Paypal using a credit card. Our banking details will
be shown on the bottom left of the invoice. Note: a
3.5% surcharge applies on Paypal transactions.
We will send a paper proof of your initial invitation
order. We may email an online proof if you order is
We will not go ahead and print your stationery until
you have signed off each piece of stationery or sent
an email confirming each item and its version number
is 'ok to print'.
After you have returned your initial paper proofs any
amendments will be made online.
If colour matching has been requested without a paper
proof we cannot take responsibility for its shade on
completion of the delivered print.
Please note: Once you have said 'Yes to Print'
or confirmed for us to proceed with printing on your
approval form or via email this is final and we cannot
accept responsibility for errors made by you or ourselves
We recommend you write on your chosen card stock with
the pen you intend to use to ensure it adheres to the
paper/card. Some stock may prove difficult with fountain/gel
Minimum order quantity
We have a minimum order quantity of £90.00 for
your initial order only. If your order
is near this value, please call to see if we can accept
your order. This will depend on our workload at that
Subsequent orders to not carry the £90.00 minimum
Stationery items not Listed
If you require a particular piece of stationery that
does not feature on our price list, please do not hesitate
to ask if if we can produce this for you. We are more
than happy to fulfill most requests if we can!.
We have standard sizing for most elements of our stationery,
but if you have a particular request please do ask us
as we can change the size on most items.
Postage & Packaging
We offer a choice of postal services.
Please select which one you require when ordering.
If you do require your stationery urgently or require
it to arrive on a specific day, selected 'Standard Parcel'.
To guarantee next day delivery before 1pm, request
Royal Mail Special Delivery guaranteed next day.
When your print is produced there is sometimes a few
over prints. These may be sent out as samples to other
prospective clients. If you do not wish for them to
be sent, please let us know.
Sales and Marketing
We do occasionally use client stationery for sales
and marketing purposes online and offline, for example,
wedding magazines, flickr and facebook. If you do not
wish for your stationery to be included please email
us and we will happily remove any web based items and
ensure your stationey is not used in the future.
Happy Days stationery
I would like to order your Happy Days Stationery,
please can you advise me on how to send the images we
There are 2 options available for the receipt of images;
1) Please scan your images at home at a resolution
of no less than 300 dpi (dots per inch). The image should
also be no smaller than 70mm square. Please then email
them to us.
2) Send them in the post - BUT FIRST, please ensure
you have taken a copy of the image. Please also send
via Royal Mail Special Delivery as this is the most
secure and guaranteed form of post. Images will be returned
We make every effort to ensure old images look as good
as possible on print. This is only possible if the image
supplied to us is of reasonable condition in the first
place. We will let you know if an image is unsuitable.
When completing the order forms you must also complete
our form, Happy
Days Disclaimer. This confirms to us that you have
the copyright ownership or usage to use the images you
Terms and Conditions
are our Terms and Conditions
How we work
Monday morning is not a chore!.
The fact that Millbank and Kent is run by people who
genuinely enjoy their job; results in you getting 100%
commitment and return from us!.
We gain praise from our existing customers for the
flexibility we offer with their stationery. The designs
shown on this website are a sample of what can be produced.
We have produced them in many varying ways to suit your
taste, style and colour scheme so please ask if you
have a request.
We operate as a full time business and will usually
reply to calls, emails and texts on the same day. We
are able to pick up all communication outside of the
office too. If the office is closed, an out of office
message will appear through email and or voice mail.
Due to us having produced stationery for a number of
years we now have the design and production down to
a tee!. This means if you have left ordering your stationery
a little bit late; do not worry, we can usually accommodate
your order and get it sent out to you sooner than you
Online order forms
We have easy to complete online order forms that do
not make you pay using shopping cart at the end. We
do not require any payment from you until you have seen
the stationery’ in the flesh’ or accepted
your initial online designs. The balance due will be
included with the stationery proof.
Online or paper proofing
We appreciate that many of our clients are in high
pressure jobs or equally as challenging; looking after
their children. This means that time is precious and
you would like somebody to take the pressures of one
element of the wedding out of your hands.
We can do this by making the whole signing off process
We usually initially send out a paper proof. If any
further changes are required we will follow this up
with online proofing which means the stationery may
be signed off in minutes rather than waiting days for
We are more than happy to change the colour of any
of our designs as long as it is feasible at no extra
All we request is that you send in the post to us a
piece of fabric or a cutting from a magazine of the
shade you are trying to achieve and we will make every
effort to get as close to that shade as possible.
The same applies to the font. If you have a favourite
let us know and we will use that if we have it at the
High quality card, paper and envelopes
We are very proud of our premium quality stock of card,
paper and envelopes that we source from a premium paper
merchant in Italy. We are privileged to be a customer
of this prestigious high end outfit.
They are sure to make the right first impression to
Our stock of card, paper and envelopes are certified
by the Forest Stewardship Council (FSC) and any new
ranges are produced using plant crops that grow rapidly
or are replenished annually, such as cotton, hemp, flax
and bamboo. We also have an office environmental policy
of recycling as much as possible.
We always encourage our customers to give us as much
feedback as possible so that we can learn about what
your needs are continually. We also ask you to complete
our feedback form at the end of your ordering we any
suggestions or comments to help us out.
Here is some recent feedback from our clients: