Frequently Asked Questions and Terms and Conditions

Samples

We are happy to send out one sample of an invitation free of charge to you. Just complete our online order form below

Request a sample on-line >>>

When to send your stationery out

Invitations to your guests are usually sent out 8 to 12 weeks before the wedding day. You may wish to consider, Save the Date cards if you have guests travelling from overseas so that they can organise their travel arrangements in advance. Save the Dates are also a good idea if you are getting married at a busy time of the year such as summer holidays or Christmas. They are usually sent out up to one year prior to the wedding.

You may order your stationery as far in advance as you would like. We do not have to print it straight away, but we can ensure the design,printing and production are scheduled in our diary.

We ideally require around two to three weeks turn around from receipt of your order forms to delivery to your door. We may be able to deliver on a shorter time scale depending on our workload.

Ordering

Please complete our online order forms. As Millbank and Kent are renowned for offering a personal service, we will more than likely also want to contact you via telephone or email to fine tune your individual needs. This is why we do not have a 'Shopping cart' website.

Payment

We require a £50.00 reservation fee to secure your order if stationery is not required to be printed within 2 months of receiving your intital order. Please note this is non refundable.

If you require your stationery as soon as possible, an invoice will be raised once you have completed the order forms. We will follow up with a schedule of dates for us all to work to in getting the design, proofing and printing of your stationery completed.

Payment in full is due on presentation of online or paper proofs. Printing will not commence until payment has cleared our account.

Payment may be made by online banking, cheque or via Paypal using a credit card. Our banking details will be shown on the bottom left of the invoice. Note: a 3% surcharge applies on Paypal transactions.

Proofing process

We will send a paper proof of your initial invitation order. We may email an online proof if you order is small.

We will not go ahead and print your stationery until you have signed off each piece of stationery or sent an email confirming each item and its version number is 'ok to print'.

After you have returned your initial paper proofs any amendments will be made online.

If colour matching has been requested without a paper proof we cannot take responsibility for its shade on completion of the delivered print.

Please note: Once you have said 'Yes to Print' or confirmed for us to proceed with printing on your approval form or via email this is final and we cannot accept responsibility for errors made by you or ourselves thereafter.

Card stock

We recommend you write on your chosen card stock with the pen you intend to use to ensure it adheres to the paper/card. Some stock may prove difficult with fountain/gel pens.

Minimum order quantity

We have a minimum order quantity of £90.00 for your initial order only. If your order is near this value, please call to see if we can accept your order. This will depend on our workload at that time.

Subsequent orders to not carry the £90.00 minimum charge.

Stationery items not Listed

If you require a particular piece of stationery that does not feature on our price list, please do not hesitate to ask if if we can produce this for you. We are more than happy to fulfill most requests if we can!.

Sizing

We have standard sizing for most elements of our stationery, but if you have a particular request please do ask us as we can change the size on most items.

Postage & Packaging

We offer a choice of postal services. Please select which one you require when ordering.

If you do require your stationery urgently or require it to arrive on a specific day, selected 'Standard Parcel'.

To guarantee next day delivery before 1pm, request Royal Mail Special Delivery guaranteed next day.

Overprinting

When your print is produced there is sometimes a few over prints. These may be sent out as samples to other prospective clients. If you do not wish for them to be sent, please let us know.

Sales and Marketing

We do occasionally use client stationery for sales and marketing purposes online and offline, for example, wedding magazines, flickr and facebook. If you do not wish for your stationery to be included please email us and we will happily remove any web based items and ensure your stationey is not used in the future.

Happy Days stationery

I would like to order your Happy Days Stationery, please can you advise me on how to send the images we require?.

There are 2 options available for the receipt of images;

1) Please scan your images at home at a resolution of no less than 300 dpi (dots per inch). The image should also be no smaller than 70mm square. Please then email them to us.

2) Send them in the post - BUT FIRST, please ensure you have taken a copy of the image. Please also send via Royal Mail Special Delivery as this is the most secure and guaranteed form of post. Images will be returned to you.

We make every effort to ensure old images look as good as possible on print. This is only possible if the image supplied to us is of reasonable condition in the first place. We will let you know if an image is unsuitable.

When completing the order forms you must also complete our form, Happy Days Disclaimer. This confirms to us that you have the copyright ownership or usage to use the images you have supplied.