Samples

We are happy to send out one sample of invitation free of charge to you. Just complete our online order form below

Request a sample on-line >>>

Further samples may be purchased at the price shown on our pricing page. This will be refunded if you place your wedding stationery or wedding website order with Millbank and Kent.

Donation of a Tree to you

We care about the environment that we live in and to compensate for the paper and card used in making your stationery, as a gift to you we will donate a tree in your name in partnership with the Carbon Neutral Company. The tree donation applies to all orders over £250.00. Further information

Timing

Invites to your guests are usually sent out 8 to 12 weeks before the wedding day. You may want to consider, ‘save the date’ cards if you have guests coming from overseas so that they can organise their travel arrangements well in advance. These are sent out up to 1 year prior to the wedding.

You can order your stationery as far in advance as you choose as long as you have all of the details finalised.

With regard to your stationery we ideally require around about a one month turn around from receipt of your deposit to delivery to your door. We may be able to deliver on a shorter time scale depending on our workload.

Ordering

Please complete our online order forms. As Millbank and Kent are renowned for offering a personal service, we will more than likely also want to contact you via telephone and email to fine tune your individual needs.

Payment

We require a £50.00 reservation fee to secure your order if stationery is not required within 2 months. Please note this is non refundable.

Otherwise if you require your stationery as soon as possible, an invoice will be raised once you have completed the order forms. We will follow up with a schedule of dates for us to work to on your stationery and an invoice will be raised. This will be due in full and payment must be received no later than either approval or proofs or 5 days prior to the print date given.

If payment has not cleared our account by the scheduled print date print will not commence and a new print date will need to be re-arranged. Please note that you will need then to fit in around our existing orders in the diary.

Payment may be made by cheque, (payable to Millbank and Kent) or internet bill payment. Our banking details will be shown on the bottom left of the invoice.

Order Forms

Proofs

We will send a paper proof of each item that you order. We can alternatively provide an online proof which is much quicker. We will not go ahead with your print until you have signed off each piece of stationery or sent an email confirming each item is ok to print.

After you have returned your initial paper proofs any amendments will be made online.

Online proofing will be used if an order has been accepted under £250.00.

Minimum order quantity

We have a minimum order quantity of £250.00. If your order is near this value, please call to see if we can accept your order. This will depend on our workload at that time.

Do note, this does not mean that you need to spend £250.00 everytime you order from us. It means that your entire order needs to add up to the value at least.

Postage & Packaging

We send all our goods via Royal Mail Special next day delivery to ensure the best quality delivery.

We have had 100% delivery rate on this service and use it for piece of mind for our clients.

This is insured and guaranteed post. We give an approximation of around £20 for an order. This may be less depending on the quantities ordered.

We are able to give you a much better idea once we know your exact requirements. (the pricing is based purely on the weight of your parcel plus the cost of packaging and admin).

As an approximate guide, stationery over 2kg is £20.00, under 2kg between £10.00 and £15.00.

We do request that you check your goods as soon as they arrive.

I would like to order your Happy Days Stationery, please can you advise me on how to send the images we require.

There are 2 options available for the receipt of images;

1) Please scan your images at home at a resolution of no less than 300 dpi (dots per inch). The image should also be no smaller than 70mm square. Please then email them to us at
info@millbankandkent.co.uk

2) Send them in the post - BUT FIRST, please ensure you have taken a copy of the image. Please also send via Royal Mail Special Delivery as this is the most secure and guaranteed form of post. Images will be returned to you.

We make every effort to ensure old images look as good as possible on print. This is only possible if the image supplied to us is of reasonable condition in the first place. We will let you know if an image is unsuitable.

When completing the order forms you must also complete our form, Happy Days Disclaimer. This confirms to us that you have the copyright ownership or usage to use the images you have supplied.

Where can I find more information on your Wedding Websites?

Please click this link to be taken directly to Wedding Website FAQs.