Frequently Asked Questions, Terms and Conditions and How we Work.

Samples

We are happy to send out one sample of an invitation free of charge to you. Just complete our online order form below and be in with a chance of winning £100.00 worth of wedding stationery.

Request a sample on-line >>>

When to send your stationery out

Invitations to your guests are usually sent out 12-16 weeks before the wedding day. You may wish to consider Save the Date cards if you have guests travelling from overseas so that they can organise their travel arrangements in advance. Save the Dates are also a good idea if you are getting married at a busy time of the year such as summer holidays or Christmas. They are usually sent out up to one year prior to the wedding.

You may order your stationery as far in advance as you would like. We do not have to print it straight away, but we can ensure the design,printing and production are scheduled in our diary.

We ideally require around two weeks turn around from receipt of your order forms to delivery to your door. We may be able to deliver on a shorter time scale depending on our workload.

Ordering

Please complete our online order forms. As Millbank and Kent are renowned for offering a personal service, we will more than likely also want to contact you via telephone or email to fine tune your individual needs. This is why we do not have a 'Shopping cart' website.

We will follow up with a schedule of dates for us all to work to in getting the design, proofing and printing of your stationery completed and include the invoice due for what you have ordered.

Payment

Payment is made prior to printing commencing or on receipt of the 1st set of proofs from us. Printing will not commence without full payment.

We require a £50.00 reservation fee to secure your order if stationery is not required to be printed within 2 months of receiving your intital order. This is refunded on your first invoice for stationery. Please note, it is non refundable if you decide you no longer wish to place the order with us.

Payment in full is due on presentation of online or paper proofs. Printing will not commence until payment has cleared our account.

Payment may be made by online banking, or via Paypal using a credit card. Our banking details will be shown on the bottom left of the invoice you receive. Note: a 3.6% surcharge applies on Paypal transactions.

Proofing process

We will either send you a paper or online proof of your initial invitation order.

We will not go ahead and print your stationery until you have signed off each piece of stationery or sent an email confirming each item and its version number is 'ok to print'.

If colour matching has been requested without a paper proof, you take responsibility of its shade on completion of the delivered print.

Please note: Once you have said 'Yes to Print' or confirmed for us to proceed with printing on your approval form or via email this is final and we cannot accept responsibility for errors made by you or ourselves thereafter.

Card stock

We recommend you write on your chosen card stock with the pen you intend to use to ensure it adheres to the paper/card. Some stock may prove difficult with fountain/gel pens.

Minimum order quantity

We have a minimum order quantity of £50.00 for your first order only. Any further orders will not incur the minimum order fee. If your order is near this value, please call to see if we can accept your order. This will depend on our workload at that time.

Just to confirm, subsequent orders to not carry the £50.00 minimum charge.

Stationery items not Listed

If you require a particular piece of stationery that does not feature on our price list, please do not hesitate to ask if if we can produce this for you. We are more than happy to fulfill most requests if we are able!.

Sizing

We have standard sizing for most elements of our stationery, but if you have a particular request please do ask us as we can change the size on most items.

Postage & Packaging

We offer a choice of postal services. Please select which one you require when ordering.

The majority of our stationery is sent via courier with a tracked service.

Overprinting

When your print is produced there is sometimes a few over prints. These may be sent out as samples to other prospective clients. If you do not wish for them to be sent, please let us know.

Sales and Marketing

We do occasionally use client stationery for sales and marketing purposes online and offline, for example, wedding magazines, flickr and facebook. If you do not wish for your stationery to be included please email us and we will happily remove any web based items and ensure your stationey is not used in the future.

Photographic stationery

If you would like photographic stationery:

There are 2 options available for the receipt of images;

1) Please scan your images at home at a resolution of no less than 300 dpi (dots per inch). The image should also be no smaller than 70mm square. Please then email them to us.

2) Send them in the post - BUT FIRST, please ensure you have taken a copy of the image. Please also send via Royal Mail Special Delivery as this is the most secure and guaranteed form of post. Images will be returned to you.

We make every effort to ensure old images look as good as possible on print. This is only possible if the image supplied to us is of reasonable condition in the first place. We will let you know if an image is unsuitable.

You must have the copyright ownership or usage to use the images you have supplied to us. We will need this in writing please.

Terms and Conditions

Here are our Terms and Conditions

How we work

Monday morning is not a chore!.

The fact that Millbank and Kent is run by people who genuinely enjoy their job; results in you getting 100% commitment and return from us!.

Flexibility

We gain praise from our existing customers for the flexibility we offer with their stationery. The designs shown on this website are a sample of what can be produced. We have produced them in many varying ways to suit your taste, style and colour scheme so please ask if you have a request.

Response Time

We operate as a full time business and will usually reply to calls, emails and texts on the same day. We are able to pick up all communication outside of the office too.

Prompt turnaround

Due to us having produced stationery for a number of years and designing, printing and producing it all in-house we now have the design and production down to a tee!. This means if you have left ordering your stationery a little bit late; do not worry, we can usually accommodate your order and get it sent out to you sooner than you may think.

Online order forms

We have easy to complete online order forms that do not make you pay using shopping cart at the end. We do not require any payment from you until you have seen your 1st set of online proofs. The balance due will be included with the stationery proof as an invoice.

Online or paper proofing

We appreciate that many of our clients are in high pressure jobs or equally as challenging; looking after their children. This means that time is precious and you would like somebody to take the pressures of one element of the wedding out of your hands.

We can do this by making the whole signing off process easy.
We usually initially send out a paper proof. If any further changes are required we will follow this up with online proofing which means the stationery may be signed off in minutes rather than waiting days for the post.

Colour Matching

We are more than happy to change the colour of any of our designs as long as it is feasible at no extra charge.

All we request is that you send in the post to us a piece of fabric or a cutting from a magazine of the shade you are trying to achieve and we will make every effort to get as close to that shade as possible.

The same applies to the font. If you have a favourite let us know and we will use that if we have it at the studio.

High quality card, paper and envelopes

We are very proud of our premium quality stock of card, paper and envelopes that we source from a premium paper merchant in Italy and England. We are privileged to be a customer of these prestigious high end paper merchants.

Environment

Our stock of card, paper and envelopes are certified by the Forest Stewardship Council (FSC) and any new ranges are produced using plant crops that grow rapidly or are replenished annually, such as cotton, hemp, flax and bamboo.

Some of our stock is recycled and biodegradable and are from managed forests. It is also 'heavy metal' free giving it the ECF classification.

We deliver our off cuts of paper and cards to a local primary school for use in arts and crafts.

We listen

We always encourage our customers to give us as much feedback as possible so that we can learn about what your needs are continually. We also ask you to complete our feedback form at the end of your ordering we any suggestions or comments to help us out.

Here is some recent feedback from our clients:

Client Feedback